The problem
Customers asked the same things again and again: Is it in stock? How much? When can you deliver? At busy times replies took hours. At night, there were none.
What we built
Hi, do you have the blue one in stock? How much?21:47
Hi! Yes, 3 left in blue. It’s KES 3,500. We can deliver in Nairobi tomorrow morning.21:47
Ok I’ll take one. Westlands.21:48
Done ✓ Order noted: 1 × blue, Westlands. Pay by M-Pesa on delivery. Anything else?21:48
- An AI agent on the store’s WhatsApp, speaking natural Kenyan English
- Prices, stock and photos synced with Odoo, both ways
- Every customer tagged: browsing, interested, ready to buy
- Orders captured and the team alerted instantly
- Anything it can’t answer goes to a person, with the full chat
- Follow-ups for customers who went quiet
The result
First replies went from hours to seconds. Routine questions no longer need a person, so the team spends its time on real conversations.
This is now our WhatsApp Sales Agent . The client’s name is kept private.